Refund Policy

This Refund Policy explains how refunds are handled for purchases of ThumbGenius plans and services. "We", "our", and "us" refer to ThumbGenius, operated by Hassan Malik.

1. Digital Subscription Product

ThumbGenius is a digital, subscription-based service that provides access to AI-powered thumbnail generation and editing tools. Because access is delivered immediately after purchase, we generally do not offer refunds once a billing period has started.

2. Free Plan and Trial Usage

We provide a free plan so you can test the core features of ThumbGenius before upgrading. We encourage you to use the free plan to decide whether the product meets your needs before purchasing a paid subscription.

3. Refunds for Monthly Subscriptions

• In general, all monthly subscription payments are non-refundable once the billing period has begun.
• If you cancel your subscription, you will retain access to the Pro features until the end of the current billing period, and you will not be charged again.
• In rare cases (for example, duplicate charges or technical errors), we may review refund requests on a case-by-case basis.

4. How to Request a Refund Review

If you believe you have been charged in error, or there are exceptional circumstances, please contact us within 14 days of the charge at support@thumbgenius.art with:

• The email address used for your ThumbGenius account,
• The date and amount of the charge, and
• A brief description of the issue.

We will review your request and let you know if a refund can be granted in line with this policy and applicable consumer protection laws.

5. Paddle as Merchant of Record

Payments for ThumbGenius are processed by Paddle, our Merchant of Record. Paddle handles payment collection, taxes, and invoicing on our behalf. In some cases, Paddle may be involved in issuing refunds in accordance with their own policies and requirements.

6. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Any changes will apply to purchases made after the updated policy goes into effect.

7. Contact

If you have any questions about this Refund Policy, please contact us at support@thumbgenius.art.

This Refund Policy is for general informational purposes only and does not constitute legal advice. For specific legal questions, consult a qualified attorney.